9x12 Oushak Hand Knotted Wool Rug | Sage Green Botanical Tree of Life Design

Frequently Asked Questions

🧼 Cleaning & Care Instructions

All of our rugs — whether hand-knotted, hand-tufted, or hand-woven — are thoroughly cleaned and ready to use upon delivery.
New rugs arrive in pristine condition and require no additional cleaning.

✅ General Maintenance
* Vacuum regularly using suction only (avoid rotating brushes or beater bars).
* Rotate every 6–12 months for even wear and fading.
* Avoid direct sunlight for prolonged hours to maintain color vibrancy.

🚫 Avoid Harsh Chemicals
Our rugs are dyed using natural, plant-based dyes. Strong chemical cleaners or detergents may cause fading or damage to the wool pile.

🧽 Spot Cleaning
* Blot (don’t rub) spills immediately with a clean, dry cloth.
* Use cold water and mild detergent only if needed.
* Professional rug cleaning is

Custom and personalised orders

We accept:
* All major credit/debit cards (Visa, MasterCard, American Express, Discover)
* PayPal
* Wire Transfers
* Payoneer

💼 Secure & Easy Checkout
Once your order is confirmed, you’ll receive an email confirmation.
👉 You don’t need a PayPal account to pay — you can use your card safely via PayPal’s secure gateway.
🌍 PayPal and Payoneer allow global customers to pay in their local currency easily.



🎁 Gift Wrapping & Packaging

Every rug is packed with triple-layer protection — plastic wrap, burlap covering, and corrugated box — ensuring safe international delivery.
Looking for gift wrapping or custom packaging?
Just message us at checkout — we love making your order extra special!

Custom and personalised orders

Yes! We offer wholesale pricing for retailers, designers, and resellers.
With over 29 years of experience in rug manufacturing and export from Bhadohi, India (the Carpet City of the World), we handle bulk and custom orders efficiently.
📩 Message us with your requirements to receive our latest wholesale catalogue.



📏 Sizing Details

All rug sizes are measured from edge to edge, excluding fringes.
Due to the handmade nature, small variations (±1–3 inches) are normal — these add to the authenticity of your piece.
If you need exact dimensions including fringes, please contact us before purchase.

Custom and personalised orders

We ship worldwide via FedEx, DHL, and UPS, depending on your region.

📦 Estimated Delivery Time:
* USA: 5–7 business days
* UK: 5–6 business days
* EU: 3–5 business days
* Australia & Canada: 6–9 business days

🧵 Made-to-Order Rugs:
Custom rugs usually take 20–35 days to weave, depending on size and design complexity.
You’ll receive a tracking number once your order ships, so you can follow your rug’s journey in real time.



🔄 Returns & Refunds

We gladly accept returns and exchanges within 14 days of delivery.
Items must be returned in their original condition for a full refund.
Buyers are responsible for return shipping unless the item arrived damaged or incorrect.
💬 Please contact us before returning any item so we can assist you

Custom and personalised orders

We gladly accept returns and exchanges within 14 days of delivery.
Items must be returned in their original condition for a full refund.
Buyers are responsible for return shipping unless the item arrived damaged or incorrect.
💬 Please contact us before returning any item so we can assist you.

🎨 Color Accuracy

Colors may vary slightly depending on your screen settings or lighting.
Mobile screens often enhance saturation, while laptop displays show truer tones.
If you’d like extra photos or natural daylight shots, simply message us we’re happy to provide them.

🧵 Design Variations

Each rug is 100% handmade, meaning every piece is one-of-a-kind.
Pattern placement and motif proportions may vary slightly depending on your selected size

Custom and personalised orders

Yes — we specialize in custom sizes, colors, and designs.
If you love a rug but need a specific measurement or color tone, we’ll make it just for you!
Production time varies between 25–40 days, depending on the rug type

💌 Contact Us Anytime

Questions, custom requests, or bulk inquiries?
We’re always happy to help.
📩 Send us a message here on Etsy